How can we help you today?

Featured articles

• How do I cancel an order?
• How do I track my order?
• What are your shipping options and how much do they cost?
• Do you ship internationally?
• How do I change my shipping address on an order?
• Route Loss, Damage, and Theft Protection

Order Support

• How do I contact customer service?
• What are your customer service hours?
• How do I cancel an order?
• I just placed my order – can I add to it?
• How do I create an account on your site?
• How do I track my order?
• When will I be charged?
• When will my order ship?
• View all articles in “Order Support”

Audio & Video

• How do I enable closed captioning?
• Why does this title not have subtitles or closed captions?
• I’m confused – what does the Aspect Ratio on the page mean?

Digital Copy

• Why doesn’t everything you release have a digital copy?
• Help! I am having trouble downloading my digital copy.

Website Promotions

• Shocktober 2022 FAQ (September 29-October 10, 2022)
• Shocktober 2021 FAQ (October 22-29, 2021)
• Shout Select Ticket To Savings FAQ (August 13-20, 2021)
• Shout Select Ticket To Savings FAQ (March 19-24, 2021)
• Shocktober 2018 FAQ (October 8-15, 2018)
• Love is in the Scare: Slashers FAQ (February 8-15, 2021)
• It's a Wonderful Sale (December 10-13, 2018)
• Shocktober 2020 FAQ (October 9-19, 2020)
• View all articles in “Website Promotions”

Counterfeits & Bootlegs

• How can I tell if my DVD set is not a genuine Shout! Factory product?
• How could my brand-new and factory sealed set be a bootleg?
• I inadvertently ordered a bootleg of one of your sets – how do I get my money back?
• How do the sales of bootlegs affect Shout! Factory?
• What can I do to help shut down these illegal sellers?