• Shout! Factory strives for complete customer satisfaction. We accept merchandise returns within 30 days of receipt of unopened 4K UHD, Steelbook, Blu-ray, Vinyl, DVD, CD, and non-media merchandise.

    Wearables must be in the original packaging, unworn and unwashed and be returned within 30 days of receipt. Please contact Customer Service prior to returning an item, as a return authorization number will be required.

    • Returns must be sent to the address provided by the Customer Service representative. Please be sure to include your original order number, full name, email address, physical address, return authorization number, and any other pertinent instructions.

     

    • Refunds will be processed after your return is received. Refunds can take up to 10 business days to come through to your payment provider after we receive your item.

     

    • Shout! Factory will refund the full purchase amount (including applicable sales tax but excluding shipping and handling fees). We regret that we are unable to refund any shipping and handling charges unless the return is a result of our error. The customer is responsible for the shipping charges to return item(s) and it is highly recommended that a service that utilizes delivery confirmation be contracted. Please note that Shout! Factory cannot be held responsible for items lost or damaged while being shipped for return or exchange. For items lost or damaged while being returned, please contact your carrier directly.

     

    • Please note that products purchased from a retail store or online retailer are subject to the returns and exchange policy of that location. When we have the materials, we will occasionally service returns of products purchased from brick and mortar stores and their websites that purchase from Shout and resell to the consumer, e.g., Amazon, Walmart.

     

    • Items cannot be returned for exchange of a different item. Returns will only be authorized for a refund. Refunds can only be made in the original form of payment and only to the original purchaser.