Returns must be sent to the address provided by the Customer Service representative; you must have an RMA number to return a product. Please be sure to include your full name, email address, physical address, return authorization number (RMA) and any other instructions.
Once your return has been received, Shout! Factory will refund the full purchase amount (including applicable sales tax but excluding shipping and handling fees). We regret that we are unable to refund any shipping and handling charges unless the return is a result of our error. The customer is responsible for the shipping charges to return item(s), and it is highly recommended that a service that utilizes delivery confirmation be contracted. Please note that Shout! Factory cannot be held responsible for items lost or damaged while being shipped for return or exchange. For items lost or damaged while being returned, please contact your carrier directly.
Please note that products purchased from a retail store or online retailer are subject to the returns and exchange policy of that location. When we have the materials, we will occasionally service returns of products purchased from brick-and-mortar stores and their websites that purchase from Shout and resell to the consumer, e.g., amazon, Best Buy, Walmart.
Our customer service is open 9 a.m. – 5 p.m. Pacific Time, Monday through Friday. You can reach us by email at
Gifts may be exchanged for items of equal or lesser value. The customer is responsible for contacting customer service to arrange an exchange and for the shipping costs associated with the return of unopened and undamaged product back to the return center for Shout! Factory. Refunds can only be made in the original form of payment and only to the original purchaser.