When does the sale start and end?
The sale starts at 10:00 a.m. (Pacific Time) on Thursday, September 29, 2022, and ends at 11:59 p.m. (Pacific Time) on Friday, October 10, 2022.
What’s this I’m hearing about a t-shirt?
In partnership with Gutter Garbs, we are offering a limited edition, exclusive Scream Factory Tenth Anniversary T-shirt, which will ONLY be available during the 2022 Shocktober sale. This T-shirt is available for purchase here. If your cart value exceeds $100 and contains at least one qualifying sale item, this T-shirt will be added to your order at no cost to you.
Please note that the T-shirts will ship in early December, separate from the rest of your order.
What's the discount in the sale this year?
We wanted to celebrate Scream Factory’s tenth anniversary with gusto—so for the duration of the sale, all qualifying sale items will be available for 50% off MSRP.
What counts as a qualifying sale item?
Only items listed on the Shocktober sale page will qualify for the discount (well over 500 Scream Factory releases will be on sale).
Please note that offers will only be available while supplies last. Some titles may be removed from the Shocktober sale page before the end of the sale if our inventory allotment for the sale is depleted.
Why didn’t I get the sale price on something that was on sale?
If an item in your cart sells out before you complete checkout, it will no longer be available at the sale price. If this happens, the item may disappear from your cart, or the price may change before checkout is completed. In other words, having an item in your cart does not guarantee that you will receive the sale price—your selections will only be guaranteed upon completion of checkout.
What deals are there on shipping?
Orders over $50.00 qualify for free standard shipping. Free and reduced shipping offers apply to US orders only (Canadian orders pay standard shipping rates).
When will my order ship?
Depending on the number of orders received during the sale, it may take our warehouse several weeks to fulfill all orders that have been placed. We’ll have a better estimate regarding shipping times once the sale has concluded and we have every order in our system. Once the sale has concluded, we will send regular email updates regarding order fulfilment until we have shipped every sale order. Please note that we are hiring extra staff and will be working overtime to get orders shipped as quickly as possible.
Due to item availability, your order may ship from multiple warehouses in multiple packages. You will receive a separate tracking number via email for each package that ships to you.
Can I cancel an order placed in the sale?
Once your order is sent to the warehouse for processing, we may not be able to cancel it. However, please email us at info@shoutfactory.com and we will do our best to accommodate any cancellation requests.
How will my order ship?
For orders shipping in the United States, please note that your order may ship via media mail.
Can I use a coupon in the sale?
No — the Shocktober sale is not combinable with any other offers, including coupons for free shipping or dollars off your order. If you enter a coupon at checkout it may void the Shocktober promotional offer.
Will the title I am ordering have a slipcover, lithograph, and/or a poster?
Titles in this sale are not guaranteed to ship with slipcovers (o-cards), lithographs, or posters. We expect to run out of several exclusive items during the run of the sale and suggest ordering early if you want to receive one of those items.
What currency are offers in?
All offers are in U.S. dollars.
What contests are being offered this year?
We are offering a whole slew of giveaways this year. Please visit the giveaway page for more details, including complete contest rules.