There are several reasons that an order may be incomplete. If you have ordered more than one product, and one of those products is in pre-order status, the pre-order product will ship to arrive to you on the release date of that product.

We also ship from more than one warehouse; if your order contains products that are shipped from different locations, they will arrive in different shipments.

There are times that we have back-orders and occasionally there are promotional or “Gift With Purchase” items that ship from a different location than the product.