If you purchased a Shout! Factory release and it has a digital copy, the first thing you should do is check the expiration date of the digital copy. Because we are only granted a limited window by our licensors to offer a digital copy with purchase, your digital copy may have expired.
If the offer is still valid, please visit the knowledge base at http://support.vhx.tv for help downloading your Digital Copy. If you have additional questions, please reach out to VHX directly using the contact form at http://support.vhx.tv.